Realtime Online CRM Edition Features
Business today happens at the speed of light. Every organization has a myriad of databases and live information feeds. Yet without access to each system, people have to go looking for the data that matters to them and helps them make decisions that drive customer satisfaction and profitability.
Realtime Online CRM Edition unlocks the power of data within distributed data systems across your network and displays key performance indicators and exception alerts in real time to enable every level of management to perform at optimum levels.
Flexible triggering options enable users to quickly define how they want to be alerted to potential and actual problems, options include:
- Alerts that change color of business data to highlight areas of concern
- Pop up the minimized client to draw attention to emerging situations
- Flash the application icon in the system tray
- Flash up text messages on both IP phones and PC displays
- Play sound/pre-recorded message PC with sound card
- Use changing icons to represent a change in stats
- SMS Text messaging alerts and Email alerts to roaming business users wherever they are
In contrast to legacy reporting processes, Realtime Online works live, the way people do and helps them deal with emerging situations before they become a crisis, rather than simply informing people about situations that they have already become aware of by this point, when its too late to do anything about them.
Realtime Online can draw together distributed data from different systems that don't communicate together normally.
Imagine the effort and programming it would take to have a new order coming in to the business and the CRM system automatically communicating with the Stock Control platform only to discover some components required to fulfil the order are running low and alerting the purchasing team to place a rush order. With Realtime Online this kind or alert can be running in a few minutes.
Realtime Online Database Connectors make it easy to connect to any business database that can be addressed through ODBC, SQL or OLE-DB drivers including (using 3rd party middleware) IBM Mainframes, AS400 platforms and Unix systems to name but a few.