Features and Benefits
- Immediate awareness of current phone state.
- Timer displayed to show length of time that the phone has been in a particular state
- Not ready reason codes displayed so that it is clear why an agent is on Not Ready.
- Improve customer service as agents will not unknowingly be on Not
Ready when customers are waiting.
- Increase service level performance by ensuring that agents are always immediately aware of their current status.
- Software only solution.
- Support extension mobility so can follow users wherever they are based
- Leverages increased return from of your Cisco IPT investment.
- Industry standard server based solution scalable from 1 device to enterprise wide deployment.