Features and Benefits

• Immediate awareness of current phone state.
  
• Timer displayed to show length of time that the phone has been in a particular state 
• Not ready reason codes displayed so that it is clear why an agent is on Not Ready.
• Improve customer service as agents will not unknowingly be on Not Ready when customers are waiting.
  
• Increase service level performance by ensuring that agents are always immediately aware of their current status. 
• Software only solution.
  
• Support extension mobility so can follow users wherever they are based 
• Leverages increased return from of your Cisco IPT investment.
  
• Industry standard server based solution scalable from 1 device to enterprise wide deployment.