Screen Pop for Cisco IP Phones
||Having deployed Cisco Unified Communications Manager, many organizations have begun to look at ways to leverage this investment and increase their return on investment, whilst at the same time improving customer service.
Checkmate Screen pop for Cisco Call Manager / Communications Manager Delivers on the promises of next generation communications by turning the IP handset on the desk in to an intelligent display terminal.
With each incoming call, Screen Pop carries out a lookup on your corporate database and displays key information about the caller on the display enabling your team to be best prepared to service the customer.
Key data could include not only the customer name and contact's job role, but also year to date spend with the company, opportunity and account information, or even display if an account has been placed on hold for overdue receivables.
Its quick and easy to author lookups in any business system that is accessible through ODBC, OLE-DB, SQL or Web Services, so you can be up and running in just a couple of hours and quickly change and customise your displays as time goes on and business needs adapt and change to meet the evolution of the organization.