Contact and Call Center Dashboards and Wallboards
Checkmate's Dashboards for Cisco IPCC Express (UCCX), IPCC Enterprise (UCCE) and Nortel Symposium provide colourful real-time Contact Center data to enable Contact Center teams to pro-actively manage customer demand and agent availability and performance via a real-time dashboard or wallboard.
Realtime Online Dashboards come with a range of pre-defined queries against the IPCC Express database to provide the critical real-time Contact Center data to the people that need it for information and performance.
Data can be filtered to suit the individual needs of the users enabling all within the Contact Center to see the real-time threshold driven data they need.
Thresholds enable proactive customer demand management leading to improved service levels and less waiting time for customers.