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MEM Capital add RTOL to their Contact Centre

MEM Consumer Finance is a Loan broking company, specialising in short term 'Payday loans'. Typically, customers borrow small amounts to cover financial emergencies rather than paying late fees or bouncing cheques, both of which can costs more than the fees associated with borrowing from MEM.

MEM recently purchased RealTime OnLine for use in their inbound and outbound call center, to aid them with their sales and debt collection. The web browser user interface enables unlimited thresholds to be configured against Key Performance Indicators (KPI's) so that Managers, Team Leaders and Agents can be proactively alerted when there is a potential or actual problem within the contact center.

For more  about RealTime OnLine click here