News
US based Genoptix Medical Laboratory use RTOL to keep their fingers on the pulse
Genoptix is a specialised laboratory service provider, delivering diagnostic services to hematologists and oncologists within local communities. They run a 50 agent call centre using CISCO IPCC Express Telephony.
They have recently installed Checkmate's RealTime Online wallboards with 7 displays, and are using functionality such as Calls Waiting and Agent State Display, to keep their agents motivated and to ensure customer waiting times are kept to a minimum.
For more information about our Call Center dashboards and how they can help your business, click here
