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Improving Insurance Call Center Focus with Realtime Online

Gulf Insurance Company based in Kuwait were established in 1962 and have an enviable reputation as an insurance broker for many high profile businesses in the Middle East.

Many years ago they started to telemarket for business throughout Kuwait, and over the years this small telemarketing team has grown into a large and efficient call center. However, as a business that always works to improve its business processes, they were looking for a solution that would give them real time statistics from their CISCO IPCC Express Call Center.

Checkmate Realtime Online was recommended to them by their technology partner Kuwait Digital Computer Company (KDCC). KDCC is a leading technology services provider delivering business solutions to its clients. This is the first of what we hope to be many partnerships with KDCC.

Gulf Insurance Company have been impressed with the fact that Checkmate Realtime Online offers true realtime statistics, rather than a slightly delayed view that many of our competitors offer. This allows them to manage demand and supply in terms of inbound and outbound calling teams.

For more about Realtime Online and how it can help your business click here