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Kiwi power giant surges forward with Realtime Online

North Power has expanded from solely maintaining its own local power lines network to become the largest power lines maintenance company in New Zealand. They are a 100% consumer owned company and pride themselves on their customer service levels, which they claim are second to none in their industry.

They run a customer service call centre at their head office in the North Island of New Zealand. This call center is a CISCO IPCC Express based call center and they were looking for a solution to provide them with realtime statistic dashboards.

They were told about Checkmate by one of our partners Forward Technologies. They were particularly interested in Realtime Online's ability to send realtime alerts when particular thresholds were broken, enabling them to manage their call centre according to department supply and demand.

For more about Realtime Online and how it can help you manage your call center effectively click here