Last updated: July 2026
Checkmate Ltd (creators of the Hospitality Bridge platform, its affiliates, agents, representatives, consultants, employees and directors — collectively, “Checkmate,” “Hospitality Bridge,” “we,” “us,” or “our”) provides integration services that help hospitality operators and hosts bridge the data islands between the various technology platforms they use to run their properties and enhance the guest experience. We are a limited company registered in the Isle of Man, Company No. 013110V.
Hospitality Bridge is a cloud SaaS platform and integration layer connecting property management systems, pricing tools, smart locks and smart-home devices (including Amazon Alexa), payment processing, and automation platforms such as IFTTT and Zapier.
This Policy describes the information we collect from you, how we use it, and our legal basis for doing so. It also covers whether and how that information may be shared, and your rights and choices regarding the information you provide to us. We use cookies and similar technologies, as described below.
By using the services offered by Checkmate, you acknowledge that you have agreed to our Terms and that you have read and understood this Privacy Policy.
What We Collect and Receive
In order for you to use our Services, we need to collect and process certain information, which may include:
- Information you provide by completing forms on our site — your name, company name, email and postal addresses, telephone number, country of residence, and login details, for example if you register as a user, subscribe to communications, or contact us;
- Details of any requests or transactions you make through the Services. Checkmate partners with third parties (such as Stripe) for payment processing, and payment information you submit is collected and used by them in accordance with their own privacy policies and applicable card-industry (PCI DSS) standards. Checkmate does not store full payment card details;
- Guest and booking data processed on behalf of our hospitality clients, which may include names, contact details, and identity/passport information collected as part of the check-in process, where our clients use that feature of the platform;
- Information about your activity on and interaction with our Services, such as your IP address, device or browser type, and actions on our sites;
- Communications you send to us, for example when you ask for support or report a problem.
You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services.
How We Use This Information
- To keep your account secure and protect our Services, including preventing fraud and abuse;
- To provide, maintain and improve our Services;
- To create and administer your account, contact you, and customise your experience;
- To track and analyse use of the Services so we can improve performance and provide the best experience possible.
European Union and UK Users
Data protection law in the UK and Europe requires a “lawful basis” for collecting and retaining personal information from citizens or residents of the European Economic Area and United Kingdom. Our lawful bases include:
- Performing the contract we have with you or our hospitality clients;
- Legal compliance, for example tax and financial record-keeping obligations;
- Legitimate interests, where we have a fair reason to use your data in a way that does not override your rights and freedoms — for example, to prevent fraud and abuse and to keep the Services secure.
How This Information Is Shared
Information that isn’t shared publicly
The following data is not publicly displayed or revealed to other users: payment information, password details, IP address, phone number, address, business name, property address(es), and any communications you send to us.
Information shared with trusted third-party services
We may share your information with trusted third-party services that help us provide, improve, or protect our Services (for example, payment processors, smart lock and PMS integration partners, and hosting providers). We require that these partners use your information only for the purposes we’ve authorised and protect it to at least the same standard we do. We may also share information that has been aggregated and anonymised so that it no longer identifies you.
Information shared to protect Checkmate and comply with the law
We reserve the right to disclose personal information when we believe this is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect Checkmate’s legal rights, property, or the safety of Checkmate, its employees, users, or others.
Retention
We retain your information as long as your account is active and as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain aggregated, anonymised or pseudonymised information indefinitely to protect the safety and security of our Services.
Data Transfers and Security
Checkmate is based in the Isle of Man. Your information may be collected, processed and hosted in the United Kingdom, the European Union, and the United States, and you agree to us storing and processing your information in those locations. Where personal data is transferred outside the UK/EEA, we rely on appropriate safeguards as required under GDPR and UK data protection law.
Payment processing carried out through our platform (via partners such as Stripe) is handled in line with PCI DSS (Payment Card Industry Data Security Standard) requirements. We follow industry-standard security practices to protect the data we collect and maintain, including encryption in transit. No method of transmission over the internet or electronic storage is completely secure, so Checkmate cannot guarantee absolute security.
Your Rights
If you reside in certain countries, including the EU and UK, you have rights regarding your personal information, including the ability to access, correct, and request deletion of your data. You can request a copy of your personal data, or modify or delete information you have provided to us, by contacting us at hello@checkmate.com. We may retain certain information as required by law or for legitimate business purposes.
Cookies and Other Technologies
Cookies are small data files issued to your device when you visit our site, used to recognise you as a repeat visitor and improve the quality of our Services. We use cookies for authentication, security, localisation, site features, performance and analytics. Your browser may allow you to control or block cookies; doing so may limit some features of our Services. We do not currently respond to browser “Do Not Track” signals.
Links to Other Websites
Our site may include links to other websites or services whose privacy practices may differ from ours. The privacy policy of the external site or service governs your use of it.
Contact and Data Protection
To contact us about this Policy or to exercise your data protection rights, email hello@checkmate.com, or write to us at:
Checkmate Ltd
3rd Floor, Atlantic House
4-8 Circular Road
Douglas, IM1 1AG
Isle of Man
Company No. 013110V
Subject to applicable law, if you are a citizen or resident of the European Economic Area or United Kingdom, you also have the right to object to our use of your personal information and to lodge a complaint with your local data protection authority.